fbpx

Get in Touch

HomeKit routers make your home
as secure as it is smart.

Track Order
Packaging & Delivery
FAQ Services
Returns Policy
Find Us

#277, Norodom Blvd(41), Sangkat Tonle Bassac, khan Chamkarmmorn, Phnom Penh.

Support

Cellcard: 085 466 656
Smart : 096 6266 656
Email: info@aqaracambodia.com

Working hours

Mon - Fri: 08:30 - 17:30
Sat & Sun: 09:30 - 17:30

Have Any Question?

Please call 096 6266 656

Frequently Asked Questions

No, make sure your phone is connected to the Wi-Fi and then connect to the hub via the app.

1.The hub needs to be plugged into a power outlet.
2.To ensure a stable connection with accessories, it is recommended to install the hub in a central location.
3.Avoid metal obstacles and load-bearing walls between the hub and its accessories, and between the hub and the router.

1. Before adding an Hub M1S, please make sure that the mobile phone has been connected with the 2.4GHz Wi-Fi network, and keep the mobile phone as close to the product as possible.
2. If the device fails to be added or the network is not connected for more than 15 minutes after start-up, please long press the device button for more than 10s until the yellow indicator light flashes, and then add the device again.
3. When you hear the voice prompt “waiting to connect, please open Aqara Home App”, you can use Aqara Home to add the device. If you hear the voice prompt “waiting to connect, please open the Mi Home App” in the factory state, you need to press the button twice within 10 seconds after hearing the voice prompt. The device has successfully switched the app platform until you will hear the voice prompt “beep”. And then, you can use Aqara Home to add it after the yellow indicator light flashes.
4. If the device still cannot be added successfully, please power it off, then power it on, and try to add it again. You can also press its button ten times to restore it to the factory settings and try again. Please note that restoring it to the factory settings will clear all usage data, including information about added sub-devices.

Shopping Cart